You will be notified as soon as Triquench India receives your spindle for repair. We will inspect the shipping container for damage. If damage is found it will be reported to you. Once your spindle is unpacked, the spindle is photographed and any physical damage documented. Any unusual damage will be reported.
The Housing of the spindle will be cleaned and the overall condition of the spindle documented. The spindle will be carefully disassembled looking for evidence of why the spindle failed.
Evaluation, Interpretation & Customer Quote
Once all of the documents are reviewed by Triquench India, a detailed Customer Repair Quote is prepared. The quote will include our failure analysis of what we believe caused the failure and the repairs needed to return the spindle to factory specifications. It will also include our estimate of the time and cost to make the repairs.
Triquench India will send you a copy of the Customer Repair Quote and review it with you. We will then need your “approval to proceed”. Once the repair has your approval, the spindle repair begins. After reviewing our repair quote, should you decide not to have your spindle repaired, we will box up all the parts and return them to you. Shipping cost to return the un-repaired spindle will be at your expense.
Repair & Assembly
All parts are thoroughly cleaned and all defective parts are replaced to return your spindle to meet or exceed specifications. The balance of the thru shaft is inspected and re-balanced. If new parts are not available, are obsolete or no longer made, Triquench India has the capability to re-manufacture key component parts. This information will be documented in the spindle repair quote for your consideration.
The spindle is reassembled in a clean-room environment. If required, fitting spacers will be reground, and bearings and seals replaced. Rotating assemblies are measured for run-out and balance. If the spindle has a tool retention system, collet or power-drawbar, it will be inspected and tested for correct operation, tool retention, run-out and balance.
“Any Spindle Model, Any Spindle Type, Any Spindle Make, We’ll Repair It.”
Testing & Verify
All spindle repairs go through a run-in procedure using a sign-off checklist for each step of the process. The results of each step are documented. A break-in ramp-up cycle is used to ensure proper operation. Spindle temperature & Speed are measured to ensure proper fits and to ensure the spindle operates to given specifications. The checklist is reviewed and each step and result of the run-off procedure is approved by the quality inspector, and signed-off before the repair is complete.
The spindle is moved to the staging shipping area. All spindle documentation and any parts or tooling provided by the customer are collected for return to the customer. If the Housing of the spindle was painted, it will be repainted to a close match to the color received.
The last step of the process is final sign-off by a quality inspector. A copy of sign-off checklist, specifications, and warranty card will be shipped back to the customer. The spindle is protected and packed for return shipment to the customer.
Advantages of Storing Your Spindles with TriQuench India:
Warranty period begins right after spindle delivery.
100% ready for operation and immediate delivery.
Safe storage in a locked, temperature-controlled, inventory control room in a vibration-free area.
Stored in solid packaging.
Rotated twice a month to prevent bearing damage and grease migration.
Powered and function-tested every three months.
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